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Refund and Cancellation Policy
This Refund and Cancellation Policy outlines how you can cancel or seek a refund for a product/service purchased through our Platform.
Order Cancellation
Cancellations will only be considered if the request is made within 3 days of placing the order.
However, cancellation requests may not be accepted if the order has already been processed, shipped, or is out for delivery. In such cases, you may choose to reject the product at the time of delivery.
Damaged or Defective Products
In case of receipt of damaged or defective items, please report the issue to our customer service team within 3 days of receiving the product.
The request will be processed once the seller/merchant listed on the Platform has verified the issue.
Product Not as Described
If you believe the product received is not as shown on the site or not as per your expectations, you must notify our customer service within 3 days of receiving the product.
After reviewing your complaint, our team will take an appropriate decision.
Manufacturer’s Warranty
For products covered under the manufacturer’s warranty, customers are requested to contact the manufacturer directly for service or replacement.
Refunds
Once your refund request is approved by printinggnova, Our refund will be processed within 2–3 days. the refund amount will be credited to your bank account within 5–7 working days.
